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Privacy Policy

PrimeLine Coatings PTY LTD

Effective Date: 06/05/2026

1. Introduction

PrimeLine Coatings PTY LTD (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • Property address (for quoting and service delivery)
  • Business details (if applicable)
  • Payment and billing information
  • Any information you provide through forms, emails, or phone calls

We may also collect technical and usage data, including:

  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Time spent on pages
  • Referral source (e.g. Google, Facebook ads)

3. How We Collect Information

We collect personal information through:

  • Website contact forms
  • Quote request forms
  • Phone calls and emails
  • Social media interactions
  • In-person meetings
  • Third-party platforms (e.g. advertising platforms or CRM systems)

We may also use cookies and tracking technologies (see Section 7).

4. Why We Collect Your Information

We collect your information to:

  • Provide quotes and services
  • Communicate with you regarding your project
  • Schedule and manage jobs
  • Process payments and invoices
  • Improve our website and services
  • Run marketing and advertising campaigns
  • Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees and contractors
  • Subcontractors working on your project
  • Payment processors and accounting providers
  • IT service providers and CRM systems
  • Marketing and advertising platforms
  • Government or regulatory authorities where required

We do not sell your personal information.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure digital storage systems
  • Password-protected devices and accounts
  • Restricted access to sensitive information
  • Use of reputable third-party platforms

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies, Tracking & Analytics

Our website uses cookies and similar tracking technologies to enhance your experience and improve our services.

These may include:

  • Analytics tools such as Google Analytics
  • Advertising platforms such as Facebook Ads and Google Ads
  • Tracking pixels to measure ad performance and user behaviour

These tools may collect data such as:

  • Pages visited
  • Time on site
  • Click behaviour
  • Device and browser information

This information may be used for:

  • Website optimisation
  • Audience targeting
  • Remarketing campaigns (showing ads to previous visitors)

You can control or disable cookies through your browser settings.

8. Direct Marketing

We may use your personal information to send you:

  • Quotes and service updates
  • Follow-ups
  • Promotional offers or updates

You can opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

9. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

10. Overseas Disclosure

Some third-party providers we use (e.g. cloud storage, CRM systems, advertising platforms) may store data overseas.

By using our services, you consent to this disclosure where necessary.

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

12. Complaints

If you believe we have breached your privacy rights, you can contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

PrimeLine Coatings PTY LTD
Email: sales@primelinecoatings.com.au
Location: North Brisbane, QLD